How Are Requests Prioritized?

All requests are reviewed by the maintenance management team. Each request is categorized and prioritized by one of the five following categories:

1. Emergencies
   • Power Issues – no electricity or lighting.
   • Safety/Security – building exterior security and room locks, elevator, and fire alarm problems.
   • Water – overflowing toilet or sink, roof leak, ceiling leak, clogged drains, or water not flowing.
   • Air Temperature – temperature in a controlled building outside of the College’s tolerance range (66-74 degrees.)
   • Air Quality – any gas or foul odors that could potentially be harmful.
2. Preventative & Deferred Maintenance
   • Preventative maintenance – proactive maintenance that deters facilities or equipment from failing.
   • Deferred maintenance – larger root cause repairs that require scheduling and planning.
3. Routine Maintenance
   • Facility maintenance – existing building structures and equipment that are in need of repair.
   • Departmental equipment – equipment in need of repair, that is specific to a department’s use (food service, lab equipment, etc.)
4. Projects
   • Capitalized renovations and new constructions.
   • Replacement and repair of capitalized equipment and structures.
5. Improvements
   • Requests to alter an existing space or piece of equipment that is not broken.
   • Requests to install or create a new space or piece of equipment.
   • Handyman requests – hang pictures, install keyboard tray, etc.